TERRAINCOGNITA Ramble 01 Modular Leather Trainers

Shipping Information:

• Please allow 2-5 business days for order processing and shipment.
• Free shipping worldwide on orders over $99. Shipping time and price will be calculated at checkout.
• If the item is out of stock, we will notify you immediately.
• If the shipping information is not updated promptly, please be patient; we will arrange it as soon as possible.

Estimated Shipping Times:

• US, CA: 7-15 business days
• UK: 7-15 business days
• Europe: 7-15 business days
• Rest of Europe: 12-20 business days
• AU, NZ: 6-15 business days
• Asia (KR, JP, HK): 5-10 business days
• Middle East: 15-20 business days
• Rest of the World: 15-25 business days

Returns and Exchanges:

• We offer free exchanges to problems caused by the quality of the goods.
• Our return policy allows for returns within 14 days.
• To initiate a return or exchange, please learn more info on Return & Refund Policy and contact support@coppingthreads.com.

Order Tracking:

• You will receive an email notification once your order has been shipped.
• Visit your order status page to find your tracking code.
• If you can't find your tracking code, please request it via support@coppingthreads.com.
• Click on the tracking code on your order status page to track your package.
• Please ensure you regularly monitor your package's status.

Return to Sender:

• If delivery fails and the package is not picked up within the storage period, it will be sent to an international shipping hub rather than our warehouse.
• From the international hub, we can reship your package upon request.
• Please avoid having your order return to us, as we cannot store the products again in our warehouse.

Note:

Returns can only be initiated after receiving your package. For more information on our return policy, please visit our Returns Page.

We offer a 14-day return policy from the date you receive your order. To be eligible, items must be in original condition, unworn, and with all tags attached.

To initiate a return, please contact us at support@coppingthreads.com. Returns sent without prior approval will not be accepted. Please note that promotional items are final sale and non-returnable, and original shipping fees (including free shipping orders) are non-refundable. Return shipping costs and a restocking fee may apply.

Returns

A. Standard Return Window

• We offer a 14-day return policy from the date you receive your item.

• To be eligible, all items must be unworn, unwashed, with original tags, and in original packaging.

• We do not accept returns without prior approval.

• Custom-sized or custom-colored products are non-returnable.

B. Return Process

Please follow these steps to initiate a return:

1. Contact Us Within 14 Days of Delivery
   Email us at support@coppingthreads.com and let us know what went wrong. Please include your order number and clear photos/videos showing:

   • The item in its original condition

   • Any damage, incorrect sizing, style, or color issues

2. Await Approval Before Sending Anything
   We’ll review your request and notify you of the outcome. We reserve the right to decline returns that don't comply with our policy.

3. Ship the Item Back Within 5 Days of Approval
   You may use your local postal service or UPS.

   • Return shipping is the responsibility of the customer

   • We do not provide prepaid labels

   • Ensure proper packaging to avoid damage during transit

   • We recommend tracked shipping as you are responsible until the item reaches our warehouse

4. Inspection Upon Return
   Once received, we will inspect the item to verify condition and issue based on your return request.

5. Refunds & Fees
   If approved:

   • Refunds will be issued to your original payment method within 10 business days
   • Original shipping costs and return shipping fees are non-refundable
   • Even if your order qualified for free shipping, the actual shipping fee incurred (typically $20–$30 USD, depending on your location) will be deducted from your refund
   • A 20% restocking fee will be applied to approved returns, except when we shipped an incorrect item

   • Coupons, reward points, and promotional discounts used on the order are non-refundable

C. Items That Are Not Returnable

We do not accept returns in the following cases:

• Worn, washed, or damaged items due to improper handling or cleaning

• Orders placed for multiple items with the intent to return some

• Custom size or color orders (any non-default options including made-to-measure garments)

• Items returned without prior authorization

• Packages returned by mistake or unrelated to our store

• Promotional items—including flash sales, clearance deals, and low-price offers—are final sale and not eligible for return.

D. Shipping Costs & Liability

• Return costs vary by region and product; typically between $20–30 USD per item

• Customers are responsible for return shipping and any customs duties or surcharges

• We are not liable for lost or misrouted returns. Please retain tracking and proof of postage

E. Color Disclaimer

We strive to ensure product colors shown on our site are accurate. However, due to monitor differences and lighting, slight color variations may occur. If exact color is critical, you may request a fabric swatch in advance. We do not accept returns based on minor color differences.

F. Defective / Wrong Item

If you received a damaged, defective, or incorrect item, contact us within 3 days of delivery with clear photos. We will offer a solution based on the issue (replacement, partial refund, or exchange).

Once the return parcel is shipped out, please contact us at support@coppingthreads.com and include in an email:

• Your order number
• A tracking number for the parcel shipped (it insures for lost/misplaced return parcels)
• The intentions set for your return (exchange/refund)

You can always contact us for any return question at support@coppingthreads.com.

Exchanges

If you would like to request an exchange, please contact us at support@coppingthreads.com within 14 days of receiving your order.

• Return shipping costs for exchanges are the responsibility of the customer

• The exchange process begins once we receive and inspect the returned item to ensure it meets our return conditions (unused, unwashed, with original tags)

• Once approved, your replacement item will be shipped out, and a new tracking number will be provided

• Please note that exchanges are only available for the same item in a different size or color, and are subject to stock availability