FAQs

After checkout, you should receive an order confirmation email. Please check your spam or promotions folder if you do not see it. You can also sign in to your Copping Threads account to review your order. If you still cannot find it, contact support@coppingthreads.com with your full name, checkout email and approximate order date.

Contact us as soon as possible. We can request a change while the order is still being prepared, but changes are not guaranteed once fulfillment has started. After an order has shipped, we cannot change the item or delivery address.

Please contact us immediately with your order number. We will check whether the order can still be stopped. Orders that have already entered fulfillment or shipped normally cannot be canceled. After delivery, eligible items may be submitted for return review under our Return & Refund Policy.

Contact us immediately and list both order numbers, clearly identifying which order you want to keep. Do not assume an order is canceled until you receive written confirmation from Copping Threads.

Available payment methods are shown at checkout and may include major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay and other options available for your location.

Use the size chart on the individual product page and compare it with a similar garment that fits you well. Measure the garment while laid flat. Body measurements, height and weight can be useful references, but they cannot guarantee fit because proportions and fit preferences vary.

Unless the product page says otherwise, the measurements are garment measurements taken while the item is laid flat. Please review the labels shown in each size chart, such as waist, hip, bust, length and leg opening.

Garments are measured manually, so a difference of approximately 1-3 cm may occur. Fabric stretch, washing, construction and the way an item is laid flat can also affect the measurement.

These terms describe the intended silhouette, not a universal size standard. Oversized and baggy items are designed with extra room, while wide-leg items have a fuller leg shape. Always check the product-specific measurements before choosing a size.

We try to show colors as accurately as possible. Minor differences can occur because of studio lighting, screen settings, fabric texture and production batches. If an exact shade is important, contact us before ordering.

Material composition and available care guidance are listed on each product page. Follow the instructions for the specific item, as fabrics and decorative details may require different care.

Copping Threads is an independent streetwear marketplace offering CT Select pieces and products from selected labels and fashion sources. The product page shows the applicable label or collection when available.

Restocks depend on the product and supplier availability and are not guaranteed. Check the product page regularly and join our email list for new drops and restock updates.

We offer international shipping to many destinations. Available services, shipping costs and any destination restrictions are shown at checkout. Orders over USD $99 currently qualify for free worldwide shipping where checkout delivery is available.

Please allow 2-5 business days for order processing and shipment. Processing time is separate from carrier transit time. You will receive a shipping notification after the order is dispatched.

Estimated carrier transit times after dispatch are:

• United States and Canada: 7-15 business days
• United Kingdom: 7-15 business days
• Europe: 7-15 business days
• Rest of Europe: 12-20 business days
• Australia and New Zealand: 6-15 business days
• South Korea, Japan and Hong Kong: 5-10 business days
• Middle East: 15-20 business days
• Rest of the world: 15-25 business days

These are estimates, not guaranteed delivery dates. Customs, local-carrier capacity, weather, holidays and address issues may cause delays.

After your order ships, you will receive a shipping confirmation with a tracking number. You can also sign in to your account and open the order status page. Tracking may take some time to display the first carrier scan after the shipping notification is created.

Tracking may pause while a package moves between international hubs or transfers to a local carrier. Check whether a final-mile tracking number is available. If there has been no meaningful update for an extended period, contact us with your order number so we can review the shipment.

Items in the same order may occasionally ship in separate packages. Each package can have its own tracking number and delivery date. Review all tracking numbers in your shipping confirmation before reporting an item missing.

Check your mailbox or package room, front door, reception or concierge, household members, neighbors and other safe locations around the address. Review any delivery photo provided by the carrier. If the package is still missing, contact us with your order number after completing these checks so we can review the delivery evidence and next steps.

Monitor tracking regularly and respond quickly to carrier notices. A failed-delivery package that is not collected during the storage period may be sent to an international shipping hub rather than returned directly to our warehouse. Contact us if tracking shows a delivery exception or return so we can check the available redelivery or reshipment options.

Eligible items may be returned within 14 days of delivery. Under the current return procedure, please contact support@coppingthreads.com within 5 days of delivery to start the review. Do not send any item back before receiving approval and the designated return address.

Items must be unworn, unwashed and undamaged, with the original tags and original packaging. Unauthorized returns, worn or washed items, custom-sized or custom-colored products and promotional/final-sale items are not eligible.

Promotional items, including flash-sale, clearance and low-price promotional offers, are final sale and are not eligible for return under the current policy.

For standard fit or preference returns, return shipping is the customer's responsibility and we do not provide prepaid labels. We recommend tracked shipping because the customer remains responsible for the parcel until it reaches the designated return center.

Under the current Return & Refund Policy, original and return shipping costs are non-refundable. For orders that received free shipping, the actual outbound shipping cost - typically USD $20-$30 depending on the destination - may be deducted. A 20% restocking fee currently applies to approved standard returns. Review the full policy before submitting a return.

No. Return requests can only be completed after the package is delivered and the item condition can be verified.

Exchange requests must be made within 14 days of delivery. Exchanges are limited to the same item in another size or color and depend on stock availability. The exchange process begins after the returned item is received and inspected. Return shipping is normally the customer's responsibility unless a confirmed product-quality issue applies.

After an approved return is received and inspected, the refund is issued to the original payment method within 10 business days under the current policy. Your bank or payment provider may require additional time before the credit appears.

Contact support@coppingthreads.com within 3 days of delivery. Include your order number, clear photos of the item, its tags and labels, the shipping label and outer packaging. For a defect or damage, include close-up photos or a short video. Keep the item and packaging while the case is reviewed.

First check whether the order has multiple tracking numbers. If all packages show delivered and an item is still missing, contact us with your order number, a photo of everything received, and photos of the outer package and shipping label. Please also tell us whether the package appeared opened, torn, damaged or resealed.

Our usual response time is 1-3 business days, excluding weekends and holidays. For faster assistance, include your order number and the email address used at checkout.

Email support@coppingthreads.com or use the form on our Contact page. Please include your order number, checkout email and a clear description of the issue. Never send payment-card details or account passwords by email.